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Customer

Your not-only Customer Relationship Management with comprehensive communication streams and forms.

Dedicated mobile apps, ultra-fast complex analyses, hundreds of features, dynamically customisable, with all communication and transactions in one place.

A deeply integrated CRM with full consumer and customer behaviour overview and connection points

A CRM that not only captures customers, but also interacts with them through tailored, personalised front-end experiences, brings together campaigns, operations, communication, analysis and customer actions.

m4^®'s interconnected elements and components centralise all digital communication flows covered by mozaikoo^® and connected interfaces in customer relationship management.

Personalisation and customised pages or communications are provided by several front-end features, such as the dynamic widget system or the display of user-specific components.

Of course, all the necessary workflows, from contact and lead generation to proposals and sales results, are clearly presented and can be quickly searched and filtered.

Single-user and group-accessible dashboards show configurable analysis, feedback and responses. Activity streams give an overview of customer interactions and results.

Efficiency drivers

Sharper visibility into customer conversations and status.

More reliable follow-up across distributed teams.

Stronger coordination between marketing, service and sales.

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Productivity boosters at a glance

Automatically merged prospect information from emails, newsletters, forms and connected platforms such as social media, advertising response and public relations

Monitoring of lead contacts

Monitoring of web analysis with UTM resources

Dedicated employee dashboards with analysis and segmented statistics

Campaign setup for company and associated partners

Order monitoring

Assignment within the user group system, including users and groups within the company or within the partner network

Automatic mail communication for workflows, tasks or assignments

Back propagation to connected websites, apps and communication channels for a personalised user experience

Dedicated target-group communication by user groups

Monitoring of lead and customer contacts via phone (SIP), email or messaging*

Dedicated employee dashboards with app API*

Workflows for offers, auctions, subscriptions, order confirmation and sales orders with ERP exchange*

Connectable with collaboration software suites*

Connectable with inbound and outbound issue systems*

Respond with automatic document creation**

Forecasting system for future customer segments, products and sales markets**

Frontend chat with chat moderation or chatbot system**

* with mozaikoo®central subscription plan.

** with mozaikoo®mcp subscription plan.