/Software / Communication

Communication

Network all relevant communication assets in adaptable newsletter systems, notifications, apps, emails, signage, SMS and messaging.

Newsletter and mail system

We call it a newsletter system because it has its own taxonomy, can be grouped or filtered by taxonomy, authors or interest groups, has double opt-in options for unlimited newsletter lists, automatically sends the latest newsletter on subscription, has a comprehensive templating system and supports easy newsletter creation with sub-templates for easy integration of articles from the editorial system, any collection object or the WYSIWYG editor.

The automated mail system, including its own templates, handles standard mails such as login information, updates, order confirmations, quotes, invoices and logistics tracking mails.

RCS, SMS, iMessage, WhatsApp, messaging apps

While standard newsletters are tied to email, information can also be sent via RCS, SMS or iMessage, with content and templates tailored to the format, and, if the interfaces are set up, via WhatsApp Business or other messaging APIs.

Notifications, apps, signage, social

Pages or specialised channels can provide content to websites, infoterminal browsers or fill predefined native app components with content via the API. Our open-component React Native app, the m4® website builder, can modify the pre-built app with new predefined components. A massive improvement in update and rollout time to market.

Infoterminals and signage systems can be individually identified, driving user interactions and feeding them back into the system for better customer journey analysis or as an input interface.

Social media content is accessible both inbound and outbound, as are YouTube and other predefined interfaces.

Efficiency drivers

A tighter editorial communication workflow.

Instant overview of all communications.

More consistent inbound and outbound operations.

Less duplicated setup work for recurring initiatives.

Stronger traceability between content and communication.

Back to software On to Creation Assets

Productivity boosters at a glance

Easy component-driven newsletter system: write your intro, attach your main image and arrange articles, products, events and yourself as author, ready

Enable personalised template options to filter attached items by generated interest taxonomy or customer touchpoint position from CRM

Send automatic and personalised emails to inform about changes with a uniform templating system

Use dedicated domain output to drive signage systems and infoterminals with interactive features, floor plans, QR codes and identification of individual signage positions

Transactional or campaign aggregation newsletter delivery with tracking, reception analysis and integrated browser feedback*

Email testing with suggested optimisations and real virtual-machine email rendering for all desktops and mail clients on different operating systems and viewing preferences*

Turn every newsletter into a messaging opportunity by sending the newsletter as a customised message via RCS or SMS*

Integrate messaging apps such as WhatsApp as an alternative to email or to sending a newsletter by email*

Signal changes by app or browser notification API*

Add camera and microphone APIs for dialogues with infoterminals and signage systems*

Use the notification API to push messages to clients*

Social media inbound and outbound for Bluesky, Facebook, Google Business, Instagram, LinkedIn, Pinterest, Reddit, Telegram, TikTok, X/Twitter and more*

* with mozaikoo®central subscription plan.